Turndown Attendant

Job Overview: Shift, based on business schedule

The nightly cleaning of all rooms on the assignment sheet, making sure that they are all completed by the end of the shift and cleaned conform the policies & procedures and conform the standards of performance of the Renaissance Wind Creek Curaçao Resort. Assist in the execution of other nightly housekeeping procedures when needed and restock the supplies so that you are ready for the next day.

Purpose:

Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.

Value System:

Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.

Specific Responsibilities:

• Report any damage to a room to your supervisor.
• Report any thing that needs maintenance to Engineering.
• Have good knowledge of the hotel facilities in order to answer all questions.
• Handle all complaints and special requests with professionalism.
• Always assist in the delivery of extra requested supplies to the guests.
• Assure that your assigned rooms are completed.
• Bring all lost and found objects or any other articles to the Housekeeping Manager or  assistant.
• Assist in linen inventory when requested.
• Make sure that the rooms are cleaned up to the standards of the Renaissance Curacao Resort & Casino and conform the room cleaning sequence of the Housekeeping manual.
• Keep your working place neat, clean, safe and well organized at all times.
• Be aware of all safety procedures of the hotel.
• Handle all chemicals, and all other materials with care.
• Assist the night supervisor with the cleaning of the public areas when needed.
• Complete the turn down service in rooms in coordination with the night supervisor.
• Keep the linen room (maid closet) clean and organized at all times and with adequate supplies for the next day’s use.
• Return all keys and supplies that were used during the shift to their proper place.
• Perform any other duties as required.
• Distributes uniforms when necessary

Requirements:

• Basic English