Server

Job Description

Job overview: Shift, based on business schedule

Responsible for serving restaurant guests conform the policies & procedures and conform the standards of performance of the Renaissance Wind Creek Curaçao Resort. To respond to the guest needs and request in a courteous manner extending the personal service to each patron consistently.

Purpose:

Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.

Value System:

Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.

Requirements

• F&B knowledge
• Service minded required
• Outgoing personality
• Good physical condition
• Good command of languages (English, Dutch, Papiamentu and Spanish)

Responsibilities

• Report all complaints and compliments to your Supervisor.
• Serve all guests up to perfect guest satisfaction and conform the standards of performance.
• Always converse with the quest and check the guest satisfaction.
• Have good knowledge of all hotel facilities in order to answer all guests’ questions.
• Handle all complaints and special requests of guests with professionalism.
• Be aware of all Food & Beverage items, daily special and prices at all times.
• Responsible for table set-up and mise en place conform the standard operation procedures.
• Perform side work duties as required and assist your colleagues in any other way.
• Be aware of all safety procedures of the hotel.
• Maintain good working relations and communication with the divisions of distribution and production.
• Be aware of all reservations, incoming groups and special events.
• Maintain the working stations neat, clean, safe and well organized at all times.
• Responsible for a proper check procedure within the restaurant.
• Always try to up-sale and cross-sale.
• Ensure tables are organized and clean at all times.
• All other reasonable request made by management.
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