Banquet Server
Job Description
Responsible for serving Renaissance guests conform the policies & procedures and conform the standards of performance of the Renaissance Wind Creek Curacao Resort.
To respond to the guest needs and request in a courteous manner extending the personal service to each patron consistently.
Responsibilities:
- Report all complaints and compliments to your Supervisor.
- Maintain good working relations and communication with the divisions of distribution and production.
- Serve all guests up to perfect guest satisfaction and conform the standards of performance.
- Always converse with the guest and check the guest satisfaction.
- Have good knowledge of all hotel facilities in order to answer all guests’ questions.
- Handle all complaints and special requests of guests with professionalism.
- Be aware of all Food & Beverage items, daily special and prices at all times
- Responsible for meeting room, function and/or buffet set-up and mice en place conform the confirmed Banquet Event Orders & standard operation procedures.
- Perform side work duties as required and assist your colleagues in any other way.
- Be aware of all safety procedures of the hotel.
- Be aware of all reservations, in-coming groups and special events.
- Maintain the working stations neat, clean, safe and well organized at all times.
Requirements:
- Ability to communicate in the English, Spanish, Dutch and Papiamentu.
- At least 1 year wait(er/ress) experience
- Ability to work in a team
- Guest oriented
- Maintain high standards of safety and cleanliness
- Be able to lift, pull and push items up to 25 KG (50lbs).
- Perform cleaning tasks and breakdown of service.
- Ability to work flexible schedules including holidays and weekends and able to perform multiple tasks.
- Able to work in a fast paced environment.
